"I just wanted to say the delivery driver Mikey who came today with our order was a really great chap; not only did he take a little time to speak with resident Brenda but he also played and sang her a song.
Just a few moments of care and consideration go a long way and the staff stopped in their tracks to see what was happening; when they heard him they gave him a round of applause.
What a lovely start to the day; please thank him for me.
"